Refund policy
Returns & Refunds
We want you to be confident ordering from Alyva.
In addition to your statutory rights, we offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Change-of-Mind Returns
To be eligible for a change-of-mind return, your Alyva product must be unopened, unused and in its original sealed packaging, and you must provide proof of purchase.
For health and hygiene reasons, we may be unable to accept the return of products once their seal has been broken or the product has been opened, except where the product is faulty, damaged, incorrectly supplied, or you otherwise have a legal right to a remedy.
To request a return, contact us at support@alyvalife.com before sending anything back.
If your return is accepted, we'll provide instructions explaining how and where to send your order.
Please do not send products back to us without first requesting a return.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged or you receive the wrong item, contact us as soon as possible at support@alyvalife.com with your order details and information about the issue.
We'll review the problem and arrange an appropriate resolution.
Nothing in this policy affects your statutory rights.
Exchanges
If you'd like a different product or flavour, the simplest option is to return your eligible unopened product and place a new order once your return has been accepted.
Refunds
Once we've received and inspected an eligible return, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.
Where required by law, any applicable standard delivery charges will also be refunded.
Your Statutory Rights
This returns policy is provided in addition to your rights under applicable consumer law and does not limit or replace those rights.
For eligible online purchases, UK consumers generally have a legal right to cancel within 14 days of receiving their goods and then have a further 14 days to return them, subject to applicable exceptions.
Different rules may apply to sealed products once opened for health or hygiene reasons.
Your statutory rights also apply where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of applicable consumer law.
Contact Us
For questions about returns or refunds, contact: