Shipping Policy

Last updated: 23 August 2026

This Shipping Policy explains how orders placed through the Alyva online store are processed and delivered.

Order Processing

Once you place an order with Alyva, you'll receive an order confirmation at the email address provided during checkout.

Orders are processed before being handed to our delivery partner.

During periods of high demand, product launches, promotions or public holidays, processing may take longer than usual. If a significant delay affects your order, we'll aim to keep you informed.

Once your order has been dispatched, you'll receive a shipping confirmation where applicable.

UK Shipping

We currently offer delivery to eligible addresses within the United Kingdom.

Available shipping methods, delivery estimates and applicable charges will be displayed at checkout before you complete your purchase.

Delivery estimates begin once your order has been dispatched unless otherwise stated.

Any delivery timeframe shown at checkout is an estimate unless we expressly state that delivery by a particular date is guaranteed.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed during checkout.

From time to time, Alyva may offer free shipping or other delivery promotions. Any eligibility requirements will be displayed with the relevant offer.

Tracking Your Order

Where tracking is available for your chosen delivery method, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

Delivery Addresses

Please make sure your delivery address is complete and accurate before placing your order.

Alyva cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If you notice an error in your delivery information, contact support@alyvalife.com as soon as possible.

We'll try to help where we can, but changes cannot be guaranteed after an order has been processed.

Delayed Orders

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays or other transportation issues.

If your order appears to be significantly delayed, contact us at support@alyvalife.com and we'll investigate where appropriate.

Nothing in this policy affects your statutory rights.

Lost Orders

If your tracking information indicates that your order has not been delivered within the expected timeframe, please contact support@alyvalife.com.

We'll review the delivery information and, where appropriate, investigate the shipment with the relevant delivery provider.

Where Alyva arranges delivery to a consumer, responsibility for the goods remains with us until they come into your physical possession, or the physical possession of a person you have identified to receive them, except where applicable law provides otherwise.

Damaged Orders

Please inspect your Alyva order when it arrives.

If your order arrives damaged, contact support@alyvalife.com as soon as possible with your order number and details of the issue.

Photographs of the parcel and affected products may help us investigate the issue more quickly.

We'll assess the issue and provide an appropriate resolution in accordance with your legal rights.

Incorrect Orders

If you receive an incorrect product or an item is missing from your order, contact support@alyvalife.com with your order number and details of the issue.

We'll investigate and arrange an appropriate resolution.

Failed Delivery & Unclaimed Parcels

If delivery cannot be completed because the address provided was incorrect or incomplete, or because the parcel was not collected following reasonable delivery attempts, the parcel may be returned to us.

If this happens, please contact us.

Additional delivery charges may apply where a new shipment is requested and the failed delivery resulted from incorrect information supplied by the customer, where permitted by law.

International Shipping

Alyva currently ships only to the destinations made available during checkout.

If we introduce additional international destinations, available shipping options and charges will be displayed at checkout.

International orders, where offered, may be subject to customs duties, import taxes or other charges imposed by the destination country. Any applicable responsibilities will be made clear during the ordering process where required.

Returns

Shipping and delivery issues are separate from change-of-mind returns.

For information about returning an Alyva product, including eligibility requirements and refunds, please see our Returns & Refunds Policy.

Nothing in this Shipping Policy or our Returns & Refunds Policy limits your statutory consumer rights.

Contact Alyva

If you have a question about shipping, delivery or an existing order, contact:

Alyva
Email: support@alyvalife.com
Address: 483 Green Lanes, Prime Apartments, London N13 4FG, United Kingdom

Please include your order number when contacting us about an existing order so we can locate it more quickly.